Effective Date: June 2026

Welcome to PetGoodsNest.

These Terms of Use govern your access to and use of the PetGoodsNest website, including all content, products, services, and features available through our online store.

Our website is owned and operated by HONGKONG FEIYIN LIMITED.

By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree with any part of these terms, please discontinue using the website immediately.

1. Accuracy of Information

When using our website or placing an order, you agree to provide complete, accurate, and up-to-date information.

You are responsible for maintaining the accuracy of your contact details, billing information, shipping address, and other account information.

PetGoodsNest is not responsible for problems resulting from inaccurate or incomplete information provided by users.

2. Privacy

Your privacy is important to us.

Any personal information collected through this website is handled in accordance with our Privacy Notice.

By using this website or communicating with our customer support team, you consent to the collection and use of your information as described in our Privacy Notice.

3. Intellectual Property

All materials available on this website, including but not limited to:

• Product images
• Product descriptions
• Logos
• Graphics
• Videos
• Icons
• Website design
• Software
• Text
• Trademarks

are owned by PetGoodsNest, HONGKONG FEIYIN LIMITED, or their respective licensors and are protected by applicable intellectual property laws.

You may browse this website solely for personal and non-commercial purposes.

Without our prior written permission, you may not:

• Copy or reproduce website content
• Modify or distribute materials
• Sell or commercially exploit our content
• Mirror or frame any part of the website
• Use automated tools to collect website data
• Upload malicious software or harmful code
• Interfere with website security or functionality

We reserve the right to suspend or terminate access for any misuse.

4. User Content

If you submit reviews, comments, photographs, videos, or other materials through our website, you confirm that:

• You own or have permission to submit the content.
• The content does not infringe the rights of others.
• The content is not unlawful, misleading, defamatory, offensive, or fraudulent.

By submitting content, you grant PetGoodsNest a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, modify, and distribute that content for business and marketing purposes.

5. Third-Party Websites

Our website may include links to third-party websites or services for your convenience.

PetGoodsNest does not control these websites and is not responsible for their content, products, services, privacy practices, or availability.

Accessing third-party websites is at your own discretion and subject to their own terms and policies.

6. Website Availability

We strive to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption
• Free from errors
• Completely secure
• Compatible with every device or browser
• Free from viruses or other harmful components

We may suspend, modify, update, or discontinue any part of the website without prior notice.

7. Disclaimer

To the maximum extent permitted by applicable law, this website and all products and services are provided on an "AS IS" and "AS AVAILABLE" basis.

PetGoodsNest makes no express or implied warranties regarding:

• Merchantability
• Fitness for a particular purpose
• Continuous website availability
• Accuracy or completeness of website content
• Error-free operation
• Uninterrupted access

Nothing in these Terms limits rights that cannot legally be excluded.

8. Limitation of Liability

To the extent permitted by law, PetGoodsNest, HONGKONG FEIYIN LIMITED, its directors, employees, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

• Use of the website
• Website interruptions
• Product purchases
• Delivery delays beyond our control
• Unauthorized access to information
• Technical failures
• Third-party services
• Loss of profits or business opportunities

Where liability cannot legally be excluded, it will be limited to the maximum extent permitted by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless PetGoodsNest, HONGKONG FEIYIN LIMITED, its employees, directors, affiliates, and partners from any claims, liabilities, damages, losses, or expenses resulting from:

• Your violation of these Terms
• Your misuse of the website
• Your violation of applicable laws
• Your infringement of another person's rights

10. Electronic Communications

By using our website or contacting us electronically, you agree to receive communications from us by email or through notices published on our website.

Electronic communications satisfy any legal requirement that such communications be provided in writing where permitted by applicable law.

11. Copyright Complaints

If you believe that material published on our website infringes your intellectual property rights, please contact us and provide:

• Your contact information
• A description of the copyrighted work
• The URL or location of the disputed material
• A statement that you believe the use is unauthorized
• A statement confirming the accuracy of your notice
• Your physical or electronic signature

We will review legitimate notices and take appropriate action where required.

12. Force Majeure

PetGoodsNest shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Severe weather
• Epidemics
• Government actions
• Labor disputes
• Transportation disruptions
• Internet outages
• Supply chain interruptions
• War or civil unrest

Our obligations will resume as soon as reasonably possible after the event has ended.

13. Risk of Loss

Unless otherwise required by applicable law, ownership and the risk of loss for products generally pass to the customer when the shipment is delivered to the carrier responsible for transportation.

Please refer to our Shipping Policy for additional delivery information.

14. Governing Law

These Terms of Use shall be governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Nothing in these Terms limits any mandatory consumer rights that apply under the laws of your place of residence.

15. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

Our failure to enforce any provision does not constitute a waiver of that provision or any other rights.

16. Changes to These Terms

We may revise these Terms of Use from time to time to reflect changes in our business operations, legal obligations, or website functionality.

The updated version will be published on this page with a revised effective date.

Your continued use of the website after any updates constitutes acceptance of the revised Terms.

17. Entire Agreement

These Terms of Use, together with our Privacy Notice, Shipping Policy, Return Policy, Terms of Purchase, and any other policies published on our website, constitute the entire agreement between you and PetGoodsNest regarding your use of this website.

18. Contact Information

Brand: PetGoodsNest

Operating Entity:
HONGKONG FEIYIN LIMITED

Registered Address:
Room S032, 2/F, The Capital
61–65 Chatham Road South
Tsim Sha Tsui, Kowloon
Hong Kong

Email: support@petgoodsnest.com

Phone: +1 (817) 646-4692

If you have any questions regarding these Terms of Use, please contact our customer support team using the information above.