Contact Us
We're Here to Help
Thank you for visiting PetGoodsNest.
We are committed to providing reliable customer support and making every shopping experience as smooth as possible. Whether you have questions about our products, need assistance with an existing order, or would like more information before making a purchase, our support team is always happy to assist.
Our collections include practical products for everyday pet care, including Dog Supplies, Litter Boxes, and Cat Supplies. If you need help selecting the right item, understanding product specifications, or checking order information, please feel free to contact us using the details below.
Email Support
Email: support@petgoodsnest.com
Our customer service team reviews every message carefully and responds as quickly as possible.
Typical Response Time: Within 24–48 business hours.
To help us process your request more efficiently, please include your Order Number in the subject line whenever your inquiry relates to an existing purchase.
Phone Support
Customer Service: +1 (817) 646-4692
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Please note that your mobile carrier may apply standard call or messaging charges depending on your service plan.
Company Information
PetGoodsNest is owned and operated by:
HONGKONG FEIYIN LIMITED
Registered Office
Room S032, 2/F, The Capital
61–65 Chatham Road South
Tsim Sha Tsui, Kowloon
Hong Kong
Our company is responsible for store management, order fulfillment coordination, customer support, and after-sales service. We are committed to maintaining transparent business practices and providing dependable assistance throughout your shopping experience.
Customer Care
Whether you need help with:
- Product information
- Order status
- Shipping updates
- Returns and refunds
- General customer support
our team is ready to assist.
Thank you for choosing PetGoodsNest. We appreciate your trust and look forward to helping you find practical, high-quality products for the everyday care and comfort of your pets.