Privacy Notice
Effective Date: June 2026
This Privacy Notice explains how PetGoodsNest, operated by HONGKONG FEIYIN LIMITED, collects, uses, discloses, stores, and protects personal information when you visit our website, purchase products, contact customer support, or otherwise interact with our online store.
This Notice applies to information collected in connection with our pet-product collections, including Dog Supplies, Litter Boxes, and Cat Supplies.
By using our website, you acknowledge the information practices described in this Privacy Notice.
1. Personal Information We Collect
The information we collect depends on how you use our store and the services you request.
Information You Provide Directly
When you place an order, create an account, subscribe to communications, submit a form, or contact customer service, we may collect:
- Full name
- Billing and shipping addresses
- Email address
- Telephone number
- Account login information
- Order details and purchase history
- Product preferences
- Customer-service messages
- Return, refund, or warranty information
- Any other information you voluntarily provide
Payment Information
Payments are processed through Shopify and authorized third-party payment providers.
Depending on the payment method selected, payment providers may collect information such as your card number, expiration date, billing address, security code, PayPal details, or digital-wallet credentials.
PetGoodsNest does not ordinarily store complete payment-card numbers or card security codes on its own systems. Payment information is handled by the applicable payment processor in accordance with its own terms, security procedures, and privacy policy.
Information Collected Automatically
When you browse or interact with our website, we and our service providers may automatically collect technical and usage information, including:
- Internet Protocol address
- Browser type and version
- Device type and operating system
- Language and regional settings
- Referring website or advertising source
- Pages viewed
- Links and buttons selected
- Time spent on the website
- Shopping-cart activity
- Checkout activity
- Approximate geographic location
- Cookie and advertising identifiers
- Date and time of website interactions
We may collect this information through cookies, pixels, tags, software development kits, server logs, and similar technologies.
2. How We Use Personal Information
We may use personal information for the following business and commercial purposes:
Processing Orders
We use customer information to:
- Confirm and process purchases
- Verify and authorize payments
- Prepare products for fulfillment
- Arrange shipment and delivery
- Send order and tracking notifications
- Process returns, refunds, or replacements
- Respond to order-related requests
Providing Customer Support
We may use your information to:
- Answer product questions
- Locate and review orders
- Address shipping concerns
- Investigate damaged, defective, incorrect, or missing products
- Handle complaints and after-sales requests
- Maintain records of customer communications
Operating and Improving Our Store
We may analyze website activity and purchasing patterns to:
- Maintain website functionality
- Improve navigation and checkout
- Evaluate product demand
- Develop and organize our collections
- Diagnose technical problems
- Test new store features
- Improve customer experience
- Measure the performance of advertising campaigns
Communicating With You
We may contact you to provide:
- Order confirmations
- Shipping updates
- Account notifications
- Customer-service responses
- Important changes to store policies
- Security or fraud alerts
- Marketing messages where permitted and, when required, with your consent
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or contacting us directly.
Security and Fraud Prevention
We may use personal information to:
- Detect suspicious transactions
- Prevent unauthorized access
- Investigate fraud or abuse
- Enforce store terms and policies
- Protect customers, our company, and service providers
- Comply with legal and regulatory requirements
3. Legal Bases for Processing
Where applicable data-protection law requires us to identify a lawful basis, we may process personal information based on:
- Performance of a contract, such as processing and delivering an order
- Compliance with a legal obligation
- Our legitimate business interests
- Your consent
- Protection of legal rights and prevention of fraud
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.
4. How We Disclose Personal Information
We do not sell personal information for direct monetary payment.
However, we may disclose information to service providers and business partners when reasonably necessary to operate our store, complete transactions, provide advertising, or comply with legal obligations.
Shopify
Our online store is hosted through Shopify. Shopify may process information relating to website visits, customer accounts, orders, payments, checkout activity, and store operations.
Payment Providers
We may share transaction information with banks, card networks, PayPal, digital-wallet providers, fraud-prevention providers, and other payment processors necessary to complete or verify a payment.
Fulfillment and Delivery Providers
We may provide relevant order information to:
- Product suppliers
- Fulfillment facilities
- Warehouses
- Shipping companies
- Postal services
- Customs brokers
- Delivery partners
- Tracking providers
This information may include your name, shipping address, telephone number, email address, order contents, and tracking details.
Technology and Professional Service Providers
We may work with providers that support:
- Website hosting
- Cloud storage
- Email delivery
- Customer-service systems
- Website security
- Fraud prevention
- Data analysis
- Accounting
- Legal and compliance services
These providers are authorized to process information only as necessary to provide their services or comply with applicable law.
Advertising and Analytics Partners
We may use advertising, analytics, and measurement services provided by companies such as:
- AppLovin
- Meta Platforms
- Other advertising or analytics providers used by our store
These partners may collect or receive information through cookies, pixels, device identifiers, and similar technologies to:
- Measure website traffic
- Understand customer interactions
- Attribute purchases to advertisements
- Build or evaluate advertising audiences
- Display advertisements that may be relevant to your interests
- Prevent advertising fraud
Depending on your jurisdiction, the disclosure of identifiers and browsing activity for targeted or cross-context behavioral advertising may be legally considered a “sale,” “sharing,” or use for targeted advertising, even when no money is exchanged.
You may be entitled to opt out as described in the Your Privacy Rights and Cookie Choices sections below.
Legal and Business Disclosures
We may disclose information when reasonably necessary to:
- Comply with laws, regulations, court orders, or lawful government requests
- Protect our legal rights
- Investigate fraud, misuse, or security incidents
- Enforce agreements and policies
- Protect the safety of customers or other persons
- Support a merger, acquisition, financing, restructuring, or sale of business assets
If ownership or control of the business changes, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
5. Cookies and Similar Technologies
PetGoodsNest and its service providers may use first-party and third-party cookies, pixels, tags, and similar technologies.
These technologies may be used to:
- Keep the website functioning properly
- Remember products added to your cart
- Save selected settings and preferences
- Enable secure checkout
- Maintain account sessions
- Understand website usage
- Measure advertising effectiveness
- Detect fraud and technical errors
- Personalize content or advertising
Some cookies are necessary for the operation of the website. Other cookies, including analytics and advertising cookies, may be optional depending on your location.
You may manage cookies through:
- The cookie banner or privacy-preference tool available on our website
- Your browser settings
- Device privacy controls
- Advertising-platform settings
- Global Privacy Control where legally recognized
Blocking certain cookies may affect website functionality, saved carts, account access, or checkout features.
6. Your Privacy Choices
Marketing Emails
You may stop receiving promotional emails by selecting the unsubscribe link in any marketing email or contacting us at support@petgoodsnest.com.
We may continue sending non-promotional communications that are necessary for completing transactions, responding to support requests, or providing security notices.
Advertising Preferences
You may adjust advertising preferences through your browser, device settings, cookie controls, or the privacy tools provided by the relevant advertising platform.
Disabling advertising cookies may not prevent all advertisements from appearing, but it may reduce personalized advertising based on your activity.
Global Privacy Control
Where required by applicable law, we process recognized Global Privacy Control signals as requests to opt out of the sale or sharing of personal information or its use for targeted advertising.
The signal generally applies to the browser or device from which it is sent.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures may include:
- Secure Socket Layer encryption
- Encrypted connections
- Access controls
- Password protection
- Restricted staff access
- Fraud-monitoring systems
- Secure payment processing
- Service-provider security requirements
Payment processing is handled through providers that maintain their own payment-security controls, including applicable Payment Card Industry Data Security Standard requirements.
No online transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute protection against every security risk.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Complete and document transactions
- Provide customer support
- Manage returns and refunds
- Maintain business and accounting records
- Prevent fraud
- Resolve disputes
- Enforce agreements
- Satisfy tax, legal, and regulatory obligations
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it.
9. International Data Transfers
PetGoodsNest serves customers in multiple countries. Personal information may therefore be processed or stored outside the country in which you live.
Our company, Shopify, payment processors, fulfillment providers, analytics providers, and other service partners may operate in different jurisdictions.
Where required, we use appropriate measures designed to protect information transferred internationally in accordance with applicable data-protection laws.
10. Children’s Privacy
PetGoodsNest is intended for adults purchasing pet products and is not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13. COPPA applies to child-directed online services and services with actual knowledge that they are collecting information from children under 13.
If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorization, contact support@petgoodsnest.com. We will review the request and take appropriate steps to delete the information where required.
11. Privacy Rights for EEA and UK Residents
Depending on applicable law, residents of the European Economic Area or United Kingdom may have rights concerning their personal information, including the right to:
- Receive information about how personal data is processed
- Request access to personal data
- Correct inaccurate or incomplete data
- Request deletion of data
- Restrict certain processing
- Object to certain processing
- Receive certain data in a portable format
- Withdraw consent
- Submit a complaint to an appropriate data-protection authority
These rights are subject to applicable exceptions and legal requirements. GDPR rights include access, correction, deletion, restriction, portability, objection, and protections concerning certain automated decisions.
To submit a request, email support@petgoodsnest.com. We may need to verify your identity before completing the request.
12. California Privacy Rights
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Subject to applicable requirements and exceptions, these rights may include:
- The right to know what categories and specific pieces of personal information we collect
- The right to know the sources and purposes of collection
- The right to request deletion
- The right to correct inaccurate information
- The right to opt out of the sale or sharing of personal information
- The right to limit certain uses of sensitive personal information
- The right not to receive discriminatory treatment for exercising privacy rights
We do not sell personal information for direct monetary compensation. However, certain advertising disclosures may qualify as “sharing” under California law.
California residents may submit an opt-out or privacy request by:
Email: support@petgoodsnest.com
Phone: +1 (817) 646-4692
You may also use an available cookie-preference tool or recognized Global Privacy Control signal.
We may request information necessary to verify your identity and protect your account. An authorized agent may submit a request where permitted by law, although we may require evidence of authorization.
13. Other U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights relating to:
- Accessing personal information
- Correcting inaccurate information
- Deleting personal information
- Obtaining a portable copy of information
- Opting out of targeted advertising
- Opting out of certain sales of personal information
- Opting out of certain automated profiling
- Appealing a denied privacy request
The availability of these rights depends on your place of residence and whether the applicable law applies to our business.
You may submit a request to support@petgoodsnest.com.
14. Security Incident Response
If we become aware of a security incident involving personal information, we will investigate the matter, take reasonable steps to limit further risk, and provide notifications when required by applicable law.
The timing and content of any notification will depend on:
- The nature of the incident
- The information involved
- The individuals and jurisdictions affected
- Applicable legal requirements
- Guidance from law-enforcement or regulatory authorities
We do not guarantee a fixed notification period where the law requires a different timeframe or where notification must be delayed for a lawful reason.
15. Commercial Email Practices
Our marketing communications are intended to follow applicable commercial-email requirements.
We take reasonable steps to ensure that:
- Sender details are accurate
- Subject lines are not intentionally misleading
- Promotional messages are identifiable where required
- A valid business mailing address is included where required
- Marketing emails contain an unsubscribe option
- Valid unsubscribe requests are processed within the period required by applicable law
Unsubscribing from marketing does not prevent us from sending transactional messages concerning orders, payments, shipping, customer service, or account security.
16. External Websites
Our website may include links to third-party websites, social-media platforms, tracking services, or payment providers.
We do not control the privacy practices of those third parties. Information you provide directly to another website or service is governed by that party’s own privacy notice.
We encourage you to review the privacy terms of third-party services before providing personal information.
17. Changes to This Privacy Notice
We may revise this Privacy Notice periodically to reflect:
- Changes to our services
- New technology or applications
- Updated business procedures
- Changes to advertising practices
- Legal or regulatory developments
The updated version will be posted on this page with a revised effective date. Where required, we may provide additional notice of material changes.
18. Contact Information
For privacy questions, data requests, advertising opt-outs, or concerns about how your personal information is handled, contact us using the information below:
Brand: PetGoodsNest
Operating Entity:
HONGKONG FEIYIN LIMITED
Registered Address:
Room S032, 2/F, The Capital
61–65 Chatham Road South
Tsim Sha Tsui, Kowloon
Hong Kong
Email: support@petgoodsnest.com
Phone: +1 (817) 646-4692