Shipping Policy
Effective Date: June 2026
Thank you for shopping at PetGoodsNest.
We are committed to processing and delivering your orders as efficiently as possible. This Shipping Policy explains how orders are prepared, shipped, tracked, and delivered after a purchase is completed through our website.
By placing an order with PetGoodsNest, you acknowledge and agree to the shipping terms outlined below.
1. Order Processing
After your payment has been successfully authorized, your order enters our processing system.
Processing generally includes:
- Order verification
- Inventory confirmation
- Quality inspection
- Packaging
- Shipment preparation
Most orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will begin processing on the next available business day.
Processing time is separate from shipping time.
2. Shipping Fee
PetGoodsNest offers a standard international shipping rate of USD $5.99 for most destinations.
Shipping charges may occasionally vary depending on:
- Delivery country or region
- Product type
- Shipping method selected
- Promotional shipping offers
The exact shipping cost will always be displayed during checkout before payment is completed.
3. Estimated Delivery Time
Once an order has been shipped, standard international delivery generally requires approximately:
10–20 business days
Delivery estimates may vary depending on:
- Destination country
- Customs clearance
- Local courier operations
- Weather conditions
- Peak shopping seasons
- Public holidays
- Other transportation factors outside our control
Estimated delivery dates are provided for reference only and should not be interpreted as guaranteed delivery commitments.
4. Order Tracking
After your package has been dispatched, you will receive a shipping confirmation email containing the available tracking information.
You may use the tracking link included in the email or enter your tracking number on a compatible parcel tracking website.
Please allow approximately 48–72 hours for the carrier's tracking system to display the first tracking update after shipment.
If tracking information is not immediately available, this does not necessarily indicate a shipping problem.
5. Multiple Shipments
Orders containing multiple products may be shipped separately.
This can occur when products:
- Are stored in different fulfillment centers
- Become available at different times
- Require different shipping methods
- Are packaged separately due to size or weight
If your order is divided into multiple shipments, you may receive:
- Multiple shipping confirmation emails
- Different tracking numbers
- Deliveries arriving on different dates
Receiving one package does not necessarily mean the remaining items are missing.
6. Shipping Address Changes
If you need to update your shipping address or contact information, please contact us as soon as possible.
Email:
Include:
- Your order number
- Your checkout email address
- Your complete corrected shipping address
- Updated contact information if applicable
Address changes can only be considered before the order enters fulfillment or shipment preparation.
Once an order has been processed or shipped, we may no longer be able to modify the delivery address.
7. Product Changes Before Shipment
If you need to change:
- Product
- Color
- Size
- Style
- Quantity
please contact our support team within 12 hours of placing your order.
Although we will make reasonable efforts to accommodate your request, changes cannot be guaranteed after processing has begun.
8. Failed Delivery Attempts
If delivery cannot be completed successfully, the local carrier may:
- Attempt another delivery
- Hold the package at a local collection point
- Leave a delivery notice
- Require customer pickup
Customers are responsible for monitoring the tracking information and contacting the local delivery carrier when additional delivery arrangements are required.
PetGoodsNest is not responsible for delivery failures resulting from:
- Incorrect addresses
- Incomplete addresses
- Recipient unavailability
- Failure to collect a parcel
- Refusal to accept delivery
Additional shipping charges may apply if reshipment becomes necessary.
9. Delayed Tracking Updates
Temporary pauses in tracking updates are common during international transportation.
If tracking has been updated within the past seven (7) days, the shipment is generally considered to be moving normally through the carrier's logistics network.
If no tracking activity appears for more than seven consecutive days, please contact:
Our team will review the shipment and, when appropriate, contact the shipping carrier for additional information.
10. Lost Packages
If a shipping carrier confirms that a package has been lost before delivery, PetGoodsNest will review the case and may provide an appropriate resolution, which may include:
- A replacement shipment
- A refund
- Another suitable solution
Each case is reviewed individually.
Carrier confirmation may be required before a package is officially classified as lost.
11. Delivered Packages
Once the carrier's tracking system shows the shipment status as Delivered, responsibility for the package generally transfers to the recipient.
If you cannot locate a delivered parcel, we recommend that you:
- Check around your property
- Ask household members
- Contact neighbors
- Check with your building management or reception
- Contact the local delivery carrier
PetGoodsNest cannot guarantee reimbursement or replacement for packages that are reported missing after the carrier has confirmed successful delivery.
12. Shipping Origins
To improve delivery efficiency, PetGoodsNest may ship products from different fulfillment facilities located in various regions.
Depending on inventory availability and destination, orders may be fulfilled from:
- Regional warehouses
- Distribution centers
- Manufacturing partners
- Third-party logistics providers
The shipping origin may differ between products within the same order.
13. Customs, Duties, and Taxes
International shipments may be subject to:
- Import duties
- Customs fees
- Value Added Tax (VAT)
- Goods and Services Tax (GST)
- Other local government charges
These charges are determined by the destination country and are not controlled by PetGoodsNest.
Unless otherwise stated at checkout, customers are responsible for paying any applicable customs duties, import taxes, clearance fees, or other government charges required for delivery.
14. Customer Responsibilities
Customers are responsible for ensuring that all information submitted during checkout is accurate, including:
- Full name
- Shipping address
- Postal code
- Telephone number
- Email address
PetGoodsNest cannot be responsible for delays, failed deliveries, or additional expenses resulting from incorrect or incomplete information provided by the customer.
15. Shipping Delays Beyond Our Control
Certain circumstances may delay delivery despite timely shipment, including:
- Severe weather
- Customs inspections
- Transportation disruptions
- Airline delays
- Natural disasters
- Government restrictions
- Public holidays
- Carrier operational issues
- High seasonal shipping volumes
These events are outside the control of PetGoodsNest, and delivery estimates may be extended accordingly.
16. Contact Us
If you have questions regarding shipping, tracking, delivery, or order status, please contact our customer support team.
Email: support@petgoodsnest.com
Phone: +1 (817) 646-4692
Company Information
Brand: PetGoodsNest
Operating Entity:
HONGKONG FEIYIN LIMITED
Registered Address:
Room S032, 2/F, The Capital
61–65 Chatham Road South
Tsim Sha Tsui, Kowloon
Hong Kong
For faster assistance, please include your order number and the email address used when placing your order in all shipping-related inquiries.