Terms of service

Terms of Service

Effective Date: June 2026

Welcome to Pet Goods Nest. This website is operated by HONGKONG FEIYIN LIMITED. Throughout this document, the terms “we,” “us,” “our,” and “Pet Goods Nest” refer to Pet Goods Nest and its operating entity.

These Terms of Service govern your access to and use of our website, online store, products, services, content, checkout process, and customer support channels. By visiting our website, browsing our pet supplies, creating an account, placing an order, or contacting our support team, you agree to be bound by these Terms of Service, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies posted on our website.

If you do not agree with these terms, please do not use our website or purchase from our store.

1. Store Overview

Pet Goods Nest provides practical pet supplies for everyday pet care, comfort, feeding, cleaning, and home use. Our product collections may include Dog Supplies, Litter Boxes, Cat Supplies, and other related pet care items.

Product availability, pricing, specifications, images, descriptions, and promotions may be updated or changed at any time without prior notice.

2. Customer Eligibility

By using this website or placing an order, you confirm that you are at least the age of majority in your place of residence, or that you are using the website under the supervision and consent of a parent or legal guardian.

You also confirm that any information you provide to us is accurate, current, complete, and legally valid. You are responsible for ensuring that your use of our website and purchase of our products complies with the laws and regulations applicable in your location.

3. Account and Checkout Information

When you submit information through our website, including during account registration or checkout, you agree to provide accurate billing, shipping, contact, and payment information.

You are responsible for keeping your account login information secure. Pet Goods Nest is not responsible for losses caused by unauthorized access resulting from your failure to protect your account credentials.

We may contact you by email, phone, text message, or other available communication methods regarding your order, account, payment, delivery, customer service request, or policy updates.

4. Orders and Acceptance

Placing an order does not guarantee acceptance of that order. We reserve the right to review, refuse, cancel, limit, or hold any order at our discretion.

An order may be cancelled or delayed for reasons including, but not limited to:

Suspected fraud or unauthorized activity.
Incorrect or incomplete customer information.
Inventory shortages.
Payment authorization issues.
Shipping restrictions.
Pricing, product, or technical errors.
Requests for additional verification.

If we cancel an order after payment has been authorized or received, we will arrange a refund to the original payment method where applicable.

5. Product Information and Display

We make reasonable efforts to present product information, images, colors, sizes, materials, and descriptions as accurately as possible. However, we do not guarantee that all product photos, colors, dimensions, packaging, or details will appear exactly the same on every device or screen.

Minor differences may occur due to screen settings, lighting, product batches, manufacturing tolerances, packaging updates, or supplier adjustments.

Please read the product description, size information, usage notes, and care instructions carefully before placing an order.

6. Pricing and Availability

All prices are displayed in the currency shown on our website or checkout page. Prices may change at any time without prior notice.

We reserve the right to correct errors in product prices, discounts, shipping charges, product information, or order totals. If an order is affected by an obvious pricing or technical error, we may cancel the order and issue a refund.

Stock availability shown on our website is not guaranteed. If an item becomes unavailable after your order is placed, we may contact you to offer an alternative solution, partial fulfillment, replacement, cancellation, or refund.

7. Payment

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments are processed by secure third-party payment providers. Pet Goods Nest does not directly store full credit card numbers, CVV codes, or complete payment credentials on our own systems.

Your order may not be processed or shipped until payment has been successfully authorized or received.

8. Shipping and Delivery

Shipping times, delivery estimates, and tracking updates are provided for reference only and are not guaranteed delivery dates.

Delivery may be affected by customs processing, carrier delays, weather conditions, holidays, incomplete addresses, regional restrictions, or other events outside our control.

You are responsible for providing a complete and accurate shipping address. Pet Goods Nest is not responsible for delays, failed delivery, or loss caused by incorrect, incomplete, or undeliverable address information provided by the customer.

9. International Orders, Customs, and Import Duties

For international orders, you are responsible for ensuring that the products you purchase may be legally imported into your destination country or region.

You may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities. These charges are not always included in the product price or shipping fee unless clearly stated at checkout.

Pet Goods Nest is not responsible for delays, confiscations, extra charges, or failed delivery caused by customs procedures, import restrictions, or local regulations.

10. Returns, Refunds, and Order Issues

Returns, refunds, replacements, damaged items, defective items, incorrect items, and unauthorized returns are governed by our Return Policy.

If you experience an issue with your order, please contact us at support@petgoodsnest.com and include your order number, checkout email, and clear details of the issue.

Please do not send any product back to us without written authorization from our support team.

11. Privacy and Data Protection

Your use of our website is also subject to our Privacy Policy. By using our website, placing an order, or contacting us, you acknowledge that we may collect, use, process, and share information as described in our Privacy Policy.

We may use third-party service providers for website hosting, ecommerce operations, payments, analytics, advertising, fraud prevention, shipping, and customer support.

12. Intellectual Property

All content on this website, including but not limited to text, product images, graphics, logos, icons, page designs, product descriptions, code, and brand materials, is owned by or licensed to Pet Goods Nest or HONGKONG FEIYIN LIMITED.

You may access and use our website for personal shopping purposes only. You may not copy, reproduce, sell, distribute, modify, scrape, frame, mirror, or commercially exploit any part of our website or content without our prior written permission.

13. Prohibited Uses

You agree not to use our website or services for any unlawful, harmful, abusive, or unauthorized purpose.

Prohibited activities include, but are not limited to:

Submitting false or misleading information.
Attempting unauthorized access to our systems.
Uploading or transmitting viruses, malware, or harmful code.
Using bots, scrapers, crawlers, or automated tools without permission.
Interfering with website security or functionality.
Violating intellectual property rights.
Committing fraud or attempting chargeback abuse.
Using our website in a way that may damage our business, systems, customers, or service providers.

We reserve the right to restrict, suspend, or terminate access to our website if we believe these terms have been violated.

14. Customer Reviews, Feedback, and Submissions

If you submit reviews, comments, photos, messages, suggestions, or other content to us, you confirm that your submission is accurate, lawful, and does not violate the rights of any third party.

By submitting content, you grant Pet Goods Nest a worldwide, non-exclusive, royalty-free right to use, display, reproduce, edit, publish, translate, and distribute that content for business, marketing, customer service, and website purposes.

We may remove or refuse to publish any content that we consider inappropriate, misleading, unlawful, offensive, or infringing.

15. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, shipping carriers, apps, analytics tools, advertising platforms, or other services.

These third parties operate independently from Pet Goods Nest. We are not responsible for their content, policies, security practices, availability, or services. Accessing third-party websites or services is at your own discretion and risk.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, services, and products are provided on an “as is” and “as available” basis.

Pet Goods Nest makes no guarantee that the website will always be uninterrupted, secure, error-free, or free from technical issues. We also do not guarantee that product descriptions, availability, delivery timelines, or website content will always be completely accurate, current, or free of mistakes.

Nothing in these Terms of Service is intended to exclude rights that cannot be excluded under applicable consumer protection laws.

17. Limitation of Liability

To the maximum extent permitted by law, Pet Goods Nest, HONGKONG FEIYIN LIMITED, and our directors, employees, service providers, partners, or affiliates shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website, purchase of products, delivery delays, product use, data access issues, service interruptions, or third-party services.

Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by applicable law.

18. Indemnification

You agree to indemnify, defend, and hold harmless Pet Goods Nest, HONGKONG FEIYIN LIMITED, and our affiliates, employees, contractors, service providers, and partners from any claims, damages, losses, liabilities, costs, or expenses arising from your breach of these Terms of Service, misuse of our website, violation of law, fraud, or infringement of third-party rights.

19. Force Majeure

We are not responsible for delays, failures, or interruptions caused by events outside our reasonable control.

Such events may include natural disasters, severe weather, pandemics, labor disputes, supplier delays, shipping disruptions, customs issues, government actions, technical failures, cyber incidents, power outages, or other circumstances beyond our control.

20. Risk of Loss

Once an order is handed over to the shipping carrier, delivery risk may transfer according to the carrier’s handling process and applicable shipping terms.

If you believe your parcel is lost, damaged, delayed, or incorrectly delivered, please contact our support team so we can assist with available tracking information or claim guidance.

21. Electronic Communications

By using our website, placing an order, or contacting us electronically, you agree that we may communicate with you through email, website notices, order notifications, customer service messages, or other electronic methods.

You agree that electronic communications satisfy any legal requirement that such communications be in writing, where permitted by law.

22. Copyright and Intellectual Property Complaints

If you believe that material on our website infringes your copyright or intellectual property rights, please contact us at support@petgoodsnest.com with the following information:

Your full name and contact details.
A description of the copyrighted or protected work.
The specific URL or location of the allegedly infringing content.
A statement that you believe in good faith that the use is unauthorized.
A statement that the information in your notice is accurate.
Your physical or electronic signature.

We may remove or restrict access to content if we determine that appropriate action is required.

23. Governing Law and Jurisdiction

These Terms of Service and any related transactions shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles.

Any dispute arising from your use of our website, purchase of products, or relationship with Pet Goods Nest shall be handled through the competent courts or dispute resolution mechanisms available under applicable law.

24. Severability

If any section of these Terms of Service is found to be invalid, unlawful, or unenforceable, that section will be limited or removed to the minimum extent necessary. The remaining provisions will continue to remain valid and enforceable.

25. Assignment

You may not transfer or assign your rights or obligations under these Terms of Service without our prior written consent.

We may transfer or assign our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, business transfer, or other operational change.

26. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies posted on our website, represent the complete agreement between you and Pet Goods Nest regarding your use of our website and purchase of products.

They replace any prior discussions, communications, drafts, or agreements relating to the same subject matter.

27. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business, website, products, services, technology, or legal requirements.

Updated terms will be posted on this page with a revised effective date. Continued use of our website after updates are posted means you accept the updated terms.

28. Contact Information

If you have questions about these Terms of Service, your order, or our store policies, please contact us using the information below:

Brand Name: Pet Goods Nest

Operating Entity: HONGKONG FEIYIN LIMITED

Registered Office: Room S032, 2/F, The Capital, 61-65 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong

Customer Support Email: support@petgoodsnest.com

Customer Care Line: +1 (817) 646-4692