Privacy policy
Privacy Notice
Effective Date: June 2026
At Pet Goods Nest, operated by HONGKONG FEIYIN LIMITED, we value the privacy and trust of every visitor and customer. This Privacy Notice explains how we collect, use, store, disclose, and protect personal information when you browse our website, place an order, contact our support team, or interact with our pet supplies collections, including Dog Supplies, Litter Boxes, and Cat Supplies.
By using our website, you acknowledge that your information may be handled in accordance with the practices described below.
1. Information We Collect
To operate our online store and provide a reliable shopping experience, we may collect the following categories of information:
Customer and Order Information: When you create an account, place an order, request support, or complete checkout, we may collect details such as your name, billing address, shipping address, email address, telephone number, order number, and purchase history.
Payment Information: Payments are processed through secure third-party payment providers. Pet Goods Nest does not directly store full credit card numbers, CVV codes, or complete payment credentials on our own systems.
Device and Browsing Information: When you visit our website, certain technical data may be collected automatically, including your IP address, browser type, device information, pages viewed, referral source, approximate location, and interaction data.
Communication Information: If you contact us by email, phone, contact form, or customer service channel, we may keep records of your inquiry and our responses in order to provide support and improve our service.
2. How We Use Your Information
We use collected information for legitimate business and operational purposes, including:
Order Processing and Fulfillment: To confirm orders, process payments, arrange shipping, provide tracking information, handle returns, and communicate order updates.
Customer Support: To respond to product questions, delivery inquiries, refund requests, account issues, and other customer service matters.
Store Operation and Improvement: To analyze website performance, improve product pages, optimize user experience, monitor demand for our pet supplies, and maintain a functional online store.
Marketing and Promotions: Where permitted by law or with your consent where required, we may send promotional updates, product announcements, discount offers, or pet care related content. You may unsubscribe from marketing emails at any time.
Security and Fraud Prevention: To detect suspicious activity, prevent unauthorized transactions, protect our website, and maintain a safe shopping environment for customers.
Legal and Compliance Purposes: To comply with applicable laws, tax obligations, regulatory requirements, dispute resolution needs, and enforcement of our store policies.
3. Data Protection and Security
Pet Goods Nest takes reasonable measures to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.
Secure Transmission: Our website may use Secure Socket Layer (SSL) or similar encryption technologies to help protect information transmitted through our online store.
Limited Access: Access to customer information is restricted to authorized personnel, contractors, or service providers who need the information to perform business-related tasks.
Payment Security: Payment transactions are handled by qualified third-party payment processors. These providers are responsible for maintaining payment security standards applicable to their services.
No security method is completely risk-free. While we work to protect your information, we cannot guarantee absolute security of data transmitted through the internet.
4. Sharing of Information with Service Providers and Partners
We do not sell your personal information directly for cash. However, we may share certain information with trusted service providers and business partners when necessary to operate our store, deliver services, perform analytics, or support advertising activities.
These parties may include:
Shopify and Ecommerce Service Providers: Used to host and operate our online store, process orders, manage checkout, and provide ecommerce infrastructure.
Payment Processors: Used to securely process customer payments and prevent payment fraud.
Shipping and Fulfillment Providers: Used to deliver orders, generate labels, provide tracking, and support logistics.
Analytics and Advertising Partners: Used to measure website performance, understand visitor behavior, and present relevant advertising or marketing campaigns.
Advertising platforms may include services such as AppLovin, Meta, Google, or similar marketing partners. Depending on your location, certain data sharing for advertising purposes may be considered “sharing” or “selling” under applicable privacy laws. Where required, you may have the right to opt out of such data sharing.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to support store functionality and improve customer experience.
Cookies may be used to:
Keep products in your shopping cart.
Remember website preferences.
Analyze traffic and visitor behavior.
Measure advertising performance.
Support fraud prevention and security.
Deliver more relevant marketing content.
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, including cart functions, checkout experience, or saved preferences.
6. Children’s Privacy
Pet Goods Nest is intended for use by adults and individuals who are legally permitted to make online purchases. We do not knowingly collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information from our records.
7. California Online Privacy Protection Act Notice
In accordance with applicable privacy principles:
Visitors may browse our website without creating an account.
A link to this Privacy Notice is made available through our website footer or policy pages.
Customers may contact us to ask questions about how their information is handled.
Our website may respond to certain browser-based privacy signals where required by applicable law and supported by our systems.
8. Privacy Rights for EEA and UK Residents
If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, you may have certain rights regarding your personal information.
These rights may include:
The right to access personal information we hold about you.
The right to request correction of inaccurate information.
The right to request deletion of personal information, subject to legal and operational limitations.
The right to object to or restrict certain processing activities.
The right to request a copy of your personal information in a portable format.
The right to withdraw consent where processing is based on consent.
To submit a privacy request, please contact us at support@petgoodsnest.com.
9. California Privacy Rights
If you are a California resident, you may have rights under applicable California privacy laws, including the California Consumer Privacy Act and California Privacy Rights Act.
These rights may include:
Right to Know: You may request information about the categories of personal information we collect, use, disclose, or share.
Right to Delete: You may request deletion of certain personal information, subject to legal exceptions.
Right to Correct: You may request correction of inaccurate personal information.
Right to Opt Out: You may request to opt out of certain data sharing activities used for cross-context behavioral advertising, where applicable.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To submit a request, please contact support@petgoodsnest.com.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice, including order fulfillment, customer service, accounting, fraud prevention, legal compliance, dispute resolution, and recordkeeping.
Retention periods may vary depending on the type of information and the reason it was collected.
11. Data Breach Response
If a security incident occurs and we determine that personal information may have been affected, we will take appropriate steps to investigate, contain, and respond to the incident.
Where required by applicable law, we will notify affected individuals, regulators, or other relevant parties within the legally required timeframe. Notifications may be sent by email, website notice, or other appropriate communication channels.
12. Email Marketing and CAN-SPAM Compliance
If you subscribe to our email list or agree to receive marketing communications, we may send promotional messages about our pet supplies, new arrivals, offers, or store updates.
We follow responsible email practices:
Marketing emails will identify the sender clearly.
Subject lines will not be intentionally misleading.
Promotional emails will include an unsubscribe option.
You may opt out of marketing emails at any time.
Transactional emails related to orders, shipping, refunds, or customer service may still be sent when necessary.
13. International Customers
Pet Goods Nest may serve customers in multiple regions. If you access our website or place an order from outside the location where our business is registered, your information may be processed or transferred across borders through Shopify, payment providers, shipping carriers, analytics providers, or other service partners.
By using our website, you understand that your information may be processed in countries or regions where privacy laws may differ from those in your place of residence.
14. Updates to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our business practices, legal requirements, technologies, or services.
When updates are made, the revised policy will be posted on this page with an updated effective date. Continued use of our website after changes are posted means you acknowledge the updated policy.
15. Contact Information
If you have questions about this Privacy Notice, your personal information, or your privacy rights, please contact us using the details below:
Brand Name: Pet Goods Nest
Operating Entity: HONGKONG FEIYIN LIMITED
Registered Office: Room S032, 2/F, The Capital, 61-65 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Customer Support Email: support@petgoodsnest.com
Customer Care Line: +1 (817) 646-4692