Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Pet Goods Nest. We are committed to providing practical pet supplies for everyday pet care, comfort, cleaning, feeding, and home use, including Dog Supplies, Litter Boxes, and Cat Supplies.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered after you place an order through our online store. By completing a purchase on our website, you agree to the shipping terms outlined below.
1. Order Processing Time
After your payment is successfully placed, our fulfillment team will begin preparing your order. Standard order processing may take up to three (3) business days.
During this time, we may verify order details, inspect products, prepare packaging, and hand the parcel over to the shipping carrier.
Orders placed on weekends or public holidays will usually begin processing on the next business day.
2. Shipping Rates
Pet Goods Nest offers the following shipping rates:
Standard Shipping:
Orders from $1.00 to $45.97 USD will be charged a shipping fee of $5.99 USD.
Free Shipping:
Orders of $45.98 USD or more qualify for free shipping.
Shipping charges, if applicable, will be displayed at checkout before you complete payment.
3. Estimated Delivery Time
After your order has been processed and dispatched, standard delivery usually takes approximately 10 to 20 business days, depending on the destination, carrier route, customs process, and local delivery conditions.
Please note that delivery estimates are not guaranteed delivery dates. Actual transit time may vary due to circumstances outside our direct control.
4. Possible Shipping Delays
Although we work to process and ship orders as efficiently as possible, delays may sometimes occur.
Possible causes of delay may include:
Customs clearance procedures.
Local carrier delays.
Severe weather conditions.
Peak shopping seasons.
Public holidays.
Incomplete or inaccurate shipping information.
Regional delivery restrictions.
Unexpected logistics disruptions.
If your order is delayed, we appreciate your patience and recommend checking the latest tracking information first.
5. Tracking Information
Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address used at checkout.
You may track your shipment through the tracking link provided in the email or through common parcel tracking platforms such as:
www.17track.net
Please allow 48 to 72 hours for tracking information to update after the parcel has been handed over to the carrier. If tracking does not show movement immediately, please check again later.
6. Split Shipments
If your order contains multiple items, some products may be shipped separately depending on inventory location, packaging requirements, or fulfillment availability.
If your order is split into more than one shipment, you may receive separate shipping confirmation emails and different tracking numbers for each parcel.
7. Address Changes and Order Corrections
Please review your shipping address carefully before placing your order.
If you need to correct your shipping address, product variation, quantity, or other order details, please contact us at support@petgoodsnest.com within 12 hours of placing your order.
Please include your order number and the email address used at checkout.
We will do our best to assist, but changes cannot be guaranteed once the order has entered processing or has been handed over to the shipping carrier.
8. Failed Delivery, Unclaimed Parcels, and Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Pet Goods Nest is not responsible for failed delivery, lost parcels, returned packages, or additional costs caused by incorrect, incomplete, or undeliverable address information provided by the customer.
If a delivery attempt fails, the local carrier may leave a notice, hold the parcel at a local facility, or request that you arrange redelivery or pickup. It is the customer’s responsibility to follow up with the carrier using the tracking information provided.
Packages that are returned, abandoned, or unclaimed due to customer inaction may not be eligible for refund or replacement.
9. Tracking Not Updating
Tracking updates may occasionally pause while a parcel is moving between carrier facilities, crossing borders, or waiting for customs clearance.
If your tracking information has updated within the past seven (7) days, the shipment is generally still moving through the delivery network.
If there has been no tracking update for more than seven (7) consecutive days, please contact our customer support team at support@petgoodsnest.com so we can review the shipment status and assist where possible.
10. Lost Packages and Delivered Parcels
If a carrier confirms that a package was lost before delivery, Pet Goods Nest will review the case and may provide an appropriate solution, such as a replacement or refund, depending on the investigation result.
Once the tracking information shows that a parcel has been delivered, Pet Goods Nest is not responsible for theft, loss, misplacement, or damage occurring after the confirmed delivery scan.
If tracking shows delivered but you cannot locate the package, we recommend checking with:
Household members.
Neighbors.
Building management.
Front desk or reception.
Local delivery carrier.
11. Shipping Destinations
Pet Goods Nest may ship to multiple countries and regions, subject to carrier availability, product eligibility, and local delivery restrictions.
Some locations may not be available for checkout if shipping rates, carrier service, or regional restrictions are not supported.
12. Customs, Duties, and Import Taxes
For international orders, customers are responsible for understanding and complying with local import laws.
Your order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your country or region. These charges are determined by local authorities and are the responsibility of the customer unless otherwise clearly stated at checkout.
Pet Goods Nest is not responsible for customs delays, import restrictions, government inspections, or additional charges required by local authorities.
13. Product Restrictions and Local Regulations
Before placing an order, customers are responsible for ensuring that the products purchased from Pet Goods Nest can be legally imported and used in their destination country or region.
Product packaging, instructions, measurements, or labeling may not always match the local standards or language requirements of every country.
14. Shipping Support
If you have questions about your shipment, tracking number, delivery status, or shipping policy, please contact our support team.
To help us assist you faster, please include your order number in the subject line or body of your email.
Customer Support & Business Information
Brand Name: Pet Goods Nest
Operating Entity: HONGKONG FEIYIN LIMITED
Registered Office: Room S032, 2/F, The Capital, 61-65 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Customer Support Email: support@petgoodsnest.com
Customer Care Line: +1 (817) 646-4692